Our aim at Tanunda Pods is to make your visit as
enjoyable as possible. None of us really like to read terms and
conditions but they’re here for a reason, and that’s to
protect you and us.
We must ask that you read and accept the following terms and
conditions, which must be adhered to by all guests. This is a legally
binding contract between the property owners of Tanunda Pods and the
‘Lead Guest’.
When you book with us, it will be assumed that you have read and
agreed to all the below Terms & Conditions. This ensures we can
maintain our standards and ensure your safety, as well as establishing
a clear legal contract for cancellation, damage and exceptional
circumstance.
Terms & Conditions
Accommodation
Tanunda Pods sleeps up to a maximum of 2 Adults and 2
Children (12 & under) and your booking is accepted on
this basis.
The key will be in the Pod door for arrival. Please leave the key
in the door on departure.
The Pods are well insulated and therefore warm and cosy. There is
thermostatically controlled heating for year-round comfort. This
is included in the price per night, there will be no additional
costs for heating.
Linen
All linen, pillows, duvets and towels are provided and the
bed made up for your arrival.
Please bring your own Beach Towels.
Pantry provisions
Items such as salt, pepper, tea bags, coffee, sugar, some milk,
dishwasher tabs, washing up liquid, dishcloth & sponge, 3 tea
towels, 2 toilet rolls, 1 kitchen roll and a few bin bags. We also
provide a ‘Welcome Pack’ with some extra goodies!
Arrival and Departure Times
The accommodation will be from 4pm on day of arrival - 10am
on day of departure.
Car Parking
There is parking for a car at each Pod. Guests accept that they
park their vehicles at their own risk.
Guest Responsibility
Please keep the pods secure when unoccupied. Please make sure all
electrical items are turned off and unplugged when not in
use.
All children must be supervised by parent/guardian throughout your
stay.
No tents allowed on site.
All of our portable electrical appliances have been tested and
approved within the terms of the new Fire Assessment Regulations.
As the use of your own personal electrical equipment is out of our
control it must be at your own personal risk.
Departure
On departure please leave the Pod in a clean & tidy condition,
as you found it upon arrival.
Please place all used bedding & towels including dish towels
in the laundry bag provided. Leave the bag beside the kitchen
table.
Please empty the bins in the kitchen and shower room.
All rubbish to be placed in the appropriate bins provided in the
car park:
Rubbish is bagged, tied and placed in the green bin that can be
found in the car park.
Recycling is cleaned and placed in the blue recycling bin that can
be found in the car park.
Glass recycling needs to be placed in the bin labelled glass.
Access
We reserve the right to reasonable access of the property at any
time for emergency maintenance etc. We will do our best to
minimise disruption to you if we need to enter the property during
your stay.
Bookings
Bookings will be confirmed upon receipt of 30% deposit and the
balance of your holiday will be due 8 weeks before the holiday
date.
Bookings made within 8 weeks of your holiday date - full payment
required.
Payment to be made by Bank Transfer.
Overseas Bookings Payments from overseas guests can only be accepted in £'s
sterling by international electronic bank transfer. Any charges
from the bank for payments from overseas will be passed on to the
guest.
Cancellations We strongly advise you to take out suitable holiday insurance.
If notice of cancellation is given no later than 8 weeks before
your holiday date, you will not be liable to pay the outstanding
balance, but you will lose your deposit, unless you book an
alternative date.
However if you cancel your holiday within 8 weeks you will be
liable to pay the balance unless we receive an alternative booking
from elsewhere, in which case you will receive a refund less an
administration fee of £25 per booking.
Non-Availability If for any reason beyond our control, for example fire
damage, the Pod is not available on the date you booked, all
monies paid will be refunded in full and we will not be liable for
any further claims.
Breakages / Damages Please email:
or call: 07787 994 590 We shall endeavour to make every
effort to rectify any faults or make repairs to equipment as soon
as possible.
Guests have a legal liability to pay for any damage you may cause
to the property and grounds during your holiday and we reserve the
right to charge the lead guest for any damages caused through the
course of a booking by any member of the booking party. This
includes breakages, spillages, stains, damage to furniture or
fixtures and fittings. We appreciate that accidents can happen and
we would not charge you for the odd broken mug or glass, but
please do inform us of any breakages/damage as it occurs so that
we can put it right, and always prior to departure in order to
minimise damage and associated costs.
Any accidental damage or breakages beyond fair wear and tear will
be chargeable.
Lost keys will incur a replacement charge per key lost.
We will do our best to resolve any issues as soon as we can. We
value your custom and want you to return.
Insurance The property is insured in respect of the usual risks covered
by our buildings and contents policy. However, in certain
circumstances, if you should cause any loss or damage by
negligence, you could become liable and you would most likely not
be covered by the personal liability section of your own household
policy.
Our insurance does not cover your personal possessions. You would
be advised to check on these points with your own insurers and you
may find that they will extend your normal cover to include your
holiday home.
Smoking / Fires
Smoking is not permitted in Tanunda Pods at any time. Guests are
free to smoke outside of the property and we do provide a large
sand ash tray in the grounds of each Pod - Do not discard
cigarette butts. We will make a charge of £200 for intensive
cleaning if there has been any smoking inside the property during
your stay.
No Naked Flames are allowed inside the Tanunda Pods at any time.
Disposable BBQ’s are allowed outside the Pods on the
supplied stands, and are never to be left unattended! They must
not be placed directly on the grass or in the Pods.
Open fires are only allowed in the 'Fire Pit' (which must not be
moved) and only in appropriate weather conditions, in particularly
windy or dry periods the fire pit will not be available. Please
ensure your fire is extinguished before going to sleep.
Each pod has a smoke alarm, fire blanket and a fire extinguisher.
Fire safety instructions are provided in the ‘Welcome
Folder’ in the Pod.
Fireworks and sky lanterns are forbidden as they pose a risk of
fire and are a danger to livestock and people.
Dogs Dogs are only allowed in ‘Red Squirrel’ Pod.
An outside hosepipe is available for washing dogs, muddy boots
etc.
Dogs are not permitted on any furniture, ie. sofas and beds - dog
beds are not provided but we suggest you to bring one along with
you and lots of extra towels for your dog. Please do not use the
towels provided for you.
Dogs must be clean before entry to the pod.
Dogs are never to be left unattended in the Pod at any time.
Both the Pod and grounds of the property must be left in a clean,
undamaged condition.
The grounds are not fenced off so dogs must be kept on a lead or
on the tether hook provided, so as not to disturb other guests
staying in Tawny Owl Pod (dog free pod).
Dog owners are responsible for clearing up after your dog and
disposing of dog foul.
You must agree to settle costs for any stains, chewed or damaged
furniture in the pod.
We request that guest's flea treat their dog before staying.
We will make a charge of £200 for intensive cleaning if there
have been any dog’s inside the ’Tawny Owl’ Pod
during your stay. The same charge of £200 applies to the
‘Red Squirrel’ Pod if terms and conditions above are
breached.
Noise restrictions Noise restrictions apply between 10.00 p.m. and 8.00 a.m. We
want our guests to cooperate and respect other guests on site and
local residents. Any person or persons in breach of the noise
restrictions will be given 2 warnings over the course of your
stay, then you and your party will be asked to leave immediately
without refund.
Behaviour Any behaviour that the owner's deems to be anti-social,
disruptive, or abusive towards us or other guests on the site will
not be tolerated. You will be asked to leave immediately and no
refund will be offered or implied.
Injury We cannot accept any responsibility for personal injury to you
as guests or holidaymakers. By accepting and booking, you agree to
accept responsibility for the physical wellbeing of you and your
party, indemnifying us from all responsibilities, blame and
consequences, direct and indirect however arising, should someone
injure themselves at our premises or in using any articles
provided at Tanunda Pods or inconvenience themselves in any way.
Lost Property While we will make our best efforts to reunite lost property
with their owners we accept no responsibility in replacing lost
items and encourage guests to ensure they have all their belonging
before checking-out. We may offer to post lost items at the cost
of the property owner.
Data Protection Act 1998 Any personal contact data requested & collected is solely
for the satisfactory completion of the transaction between you as
the holiday maker(s), and us as supplier of the premises. Your
information is never provided to any other party or entity, and is
only used in strict accordance with the UK Data Protection Act.
Enquiries and bookings via the Tanunda Pods website confirms that
you give consent for your contact details to be safely retained
for administrative purposes regarding enquiries & bookings. We
undertake not use your contact information for future marketing;
nor will we pass your information to any third party. Please read
our Data
Protection/Privacy Policy.
